User Experience Designer Job at CRDB Bank Limited

 User Experience Designer

Job Summary
Drive user experience design from end-to-end, including discovery, ideation, conceptualizing, detailed design, prototypes and validation

Principal Accountabilities

  • Clearly articulate design needs and key decisions to business stakeholders across markets and brands
  • Collaborating closely with Product team
  • Work with Product Owners to define both long and short term vision and roadmap for digital solutions
  • Design elegant and delightful product experiences as part of a cross-functional Agile product teams
  • Research, identify and articulate customer needs
  • Interview user to gain an understanding of their needs and behaviours and perceptions
  • Validate designs based on customer needs, requirements and behaviours
  • Collaborate with Design Lead and other team members to problem solve design challenges.
  • Collaborate with other designers across the Design function to maintain a level of design consistency and coherence across client solutions


  • Bachelor Degree in Design or any other relevant course/ qualification in design studies
  • Bachelor Degree in Social studies such as Anthropology/Social science


  • Experience with conducting user research, usability testing, A/B testing, rapid prototyping, interviews, surveys and questionnaires
  • Experience with designing quality consumer products, as well as enabling business capability and objectives through technology
  • Experience with user-centered design portfolio that spans some combination of web, mobile, tablet, TV, and wearables
  • Some Experience with Graphical and Visual Design including use of a diverse set of software such as Adobe suite, OmniGraffle, Balsamiq, Axure, InVision, Sketch or other tools for Graphic Design, Visual Design is a plus


  • Qualitative Research incl. data collection (interview, key performance interviews, focus groups, large group data collection, observations) and synthesis
  • Quantitative Research and tooling is a plus (e.g. SPSS) Knowledge of client industry
  • Understanding of customer journeys and customer experience, with particular reference to digital, design and services in client’s industry
  • Knowledge of Agile values, principles, practices and design trends

CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive package commensurate with demands of the position.

Interested candidates who meet the criteria should submit an Application Letter accompanied with copies of academic transcript, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources not later than 22nd April 2019:

Director of Human Resources
CRDB Bank Limited
P.O. Box 268

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