Head; Products Retail
Provide leadership in managing, monitoring and evaluating end-to-end retail products development to improve customer experience.
Oversee all product development activities from idea generation, concept design, research facts, development, go live plan and post live analysis in collaboration with sales team
Develop and maintain key customer relations with internal business partners and vendor representatives, and research on competitive pricing and practices.
Product Development and Management
Provide leadership to retail products team and manage products relationships with internal and external stakeholders.
Monitor industry trends related to all retail products and advice management accordingly.
Coordinate with all support and business departments to ensure products are in line with processes, controls, regulation and sales targets. Ensure product life cycle management,
Ensure proper development, implementation and management of retail banking products are done as per internal and external procedures, processes and regulations.
Manage product development process to ensure that developed products and services responds to customer needs and wants.
Support sales team in ensuring that products’ business cases are in line with sales targets.
From time to time evaluate business cases to ensure agreed sales targets remain realistic and SMART.
Coordinate all new products and existing product enhancement process to make sure that all necessary internal papers for approvals are submitted and approved as per the product approval governance (PAC, CREDCO etc.)
Participate actively in the PAC meetings and advise on the most appropriate interest rate strategy for each product, covering balance sheet and income impacts.
Assess product delivery channels and processes
Analyze, manage and identify all system faults that affects products performance and suggest areas of improvement and ensure approved changes/enhancements are implemented within agreed time lines.
Managing relationships with national and international business partners (Donors. NGOs, financial institutions, MNOs, government etc.)
Interact with Head Consumer Banking, Head Business Banking and Head Branch Network to provide inputs into sales strategies.
Review customer satisfaction surveys and identify product issues, create action plans and implement changes to address such issues.
Build relationships with internal stakeholders such as Marketing, Customer Experience, and Corporate Communication and ensure service level agreements are implemented and maintained.
Be Responsible for all MIS and management reports in relation to products performance for both new and existing products.
Manage retail product life cycle management
Manage and assess pricing and product profitability.
Work closely with sales department to ensure agreed budget and business cases are achieved in line with Retail strategy.
Build and develop a high performing team through embedding performance development culture.
Mentor, manage, control and coach resource with direct line reporting.
Regular review of individual performance targets and offer constructive feedback for development
Ensure team members own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as escalation point for their unresolved queries and complaints.
Create an empowering environment for team members, encourage individual ownership and initiative.
Being pro-active to identify product issues and resolve them timely.
Improve product portfolio; and Manage relationship with business partners and all other stakeholders.
A comprehensive knowledge of Tanzanian Banking industry and products and knowledge of NMB retail products and processes.
Detailed knowledge of NMB retail strategy and policies.
A wide knowledge of product management and proper product pricing.
Detailed knowledge of consumer buying behavior, marketing techniques and evolving dynamics.
An understanding of customer segmentation theory and practice.
A detailed understanding of banking industry, advisory, regulatory and professional bodies.
Greater understanding of product life cycle
Communication skills both written and oral; Good interpersonal and networking skills
Business planning and Project management skills
Strong analytical and numerical skills
Ability to explain and handle complex information clearly and simply
Presentation, Coaching and Training skills
Qualifications and Experience:
An advanced diploma/degree in Business Administration, Accountancy, Economics, Finance or any other related field.
A Master’s Degree or a course or training in product development is an added advantage
A minimum of 10 years’ working experience in banking industry and at least 5 years in Product Development within the Banking Industry.
A minimum of 5 years’ experience in leading a team out of which 3 should be at a senior role.
NMB Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.