NAFASI YA KAZI- Standard Bank, Branch Manager

Branch Manager

Job Purpose
Ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch. Ensure that cross-selling opportunities are actioned and customers are migrated to more appropriate and cost-effective channels. Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards

Key Responsibilities/Accountabilities

  • Responsible for the net profitability of the branch: ensure effective management of revenue and expenditure with emphasis on the containment of controllable costs.
  • Optimise and streamline existing systems, processes and controls for cost-effective service delivery.
  • Manage assets and cash holdings by ensuring that these are handled according to laid-down instructions and by optimising physical/system security controls.
  • Provide an effective administrative function for the branch.
  • Develop micro market sales plans to achieve responsive sales budgets/targets for branch (MLM).
  • Gain a sound understanding of the different local market segments in the branch’s area of operation.
  • Monitor internal controls to ensure their adequacy and effectiveness. Recommend revision of controls to Provincial Operations, where appropriate, to address new or previously uncontrolled risks.
  • Maintain a culture within the branch that emphasises and demonstrates the importance of internal control to all staff.
  • Ensure that all routine controls relating to new business are applied effectively, with particular emphasis on routine compliance.
  • Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
  • Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
  • Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
  • Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.

Preferred Qualification and Experience

  • Undergraduate or postgraduate qualification
  • Tanzania Institute of Bankers or related qualification would be an advantage.
  • A seasoned banker with about 5 years branch banking experience
  • Experience in managing a diverse range of people and activities are essential.
  • Excellent people management skills
  • Knowledge/Technical Skills/Expertise
  • Knowledge of the Retail Banking value proposition.
  • Knowledge and understanding of the Area sales and service strategies.
  • Knowledge of the socio-political and economic dynamics affecting the local market/s.
  • Knowledge of the Code of Banking Practice.
  • Knowledge of Managing Local Market sales principles.Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
  • Thorough knowledge and understanding of local target market profiles.
  • Thorough knowledge of the products and services applicable to the local market/s.

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