NAFASI ZA KAZI-Halotel, Technical Staff

Technical Staff

Application deadline 2019-10-18

Qualification : Bachelor Years of Experience 2 years

The responsibilities will include:

  • Collaborate with internal and external groups to help identify and resolve issues affecting our services;
  • Operating all IT incident on the network;
  • Monitoring and ensuring the performing of IT field;
  • Writing the guideline, procedures, regulation of IP;
  • Process customer complaint;
  • Escalate issues and problems according to documented standard operating procedures;
  • Make accurate entries in shift logs of all events, issues, responses, and resolutions;
  • As the first line of defense, you will monitor systems and validate alerts using our array of monitoring tools.
  • Perform first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues.
  • Coordinate and implement network, software and hardware upgrades with the Network Operations and Development teams.
  • Install operating system software, patches, and upgrades.
  • Configure, optimize, and fine-tune monitoring systems.
  • Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures.
  • Work with the Network Operations team and Application Support Engineers to ensure maximum uptime of the system
  • Operating to deploy technical tasks( Reinforce bts, cable route, operation plans);
  • Diagnose, troubleshoot, and recommend fixes to connectivity issues.
  • Develop and maintain NOC policies, procedures, and tools;
  • Maintain client security levels and confidentiality of information;
  • Learn and follow company policies and procedures;
  • Performs other related duties as assigned.


  • Relevant university degree Qualification in related field
  • 1-2 years of relevant work experience;
  • Working experience in telecommunication sector advantageous;
  • Transport (Motorcycle, car) add advantage.
  • Fluent in English (written/spoken);
  • Excellent writing skills, with the ability to make complex concepts easy to understand, while keeping content relevant and compelling;
  • Ability to analyze, interpret and explain employment law;
  • Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) and database management;
  • Strong analytical, critical reasoning, and problem solving skills;
  • Influencing and negotiating skills to implement personnel policies;
  • Curiosity and a willingness to challenge organizational culture where necessary;
  • Organizational skills and the ability to understand detailed information;
  • Strong experience at developing and/or managing HR strategy in large organizations.


All Tanzania Region

Employment benefits:

Attractive remuneration based on experience and business result outcome.
Company Health Insurance plan
Employee allowances.


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