NAFASI YA KAZI- HR World Limited, Service Centre Technician


POSITION: Service Centre Technician

Qualifications :

  • Bachelor’s degree in Computer Science or any IT related field
  • From 3 years experience in related field in technical help desk team.


  • Strong troubleshooting skills & demonstrated abilities to diagnose&analyse software issues.
  • Experienced with quality&performance monitoring process.
  • Serve as a single first point of contact for the customer&system users for solution service & support.
  • Coordination with the field service&support & IT support teams to ensure that all correctibe maintenance are fulfilled.
  • Ensure internal & external SLA’ s are met
  • Management of work on incidents, problems and change requests.
  • Manage solutions-related trainings for the customer & taxpayer system users.

Interested candidates may send their CV (Ms.Word format only) to
before 10th June 2019.

Only shortlisted candidates will be contacted.

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