NAFASI ZA KAZI-Mwananchi Communications Limited, Subscription Officer


Job Purpose: To maintain and grow the subscription base of all MCL brands to meet the set targets.

Main Responsibilities:

The successful candidate will be responsible for the following key result areas:

  • To develop a monthly route plan that enable you recruit new customers and grow the subscription base.
  • To increase Subscription base for all brands, with concentration of The Citizen and Mwananchi.
  • To control the subscription data base by making sure that each subscriber get his/ her order as per contract.
  • To make sure that all subscriber have the valid subscription contact, the list together with the expiring date.
  • To make follow up of subscribers and make sure that they as per their contracts and propose immediately action for failure to pay.
  • To ensure consistent and timely delivery of subscription copies to customer.
  • To maintain good customer relations and maintain the current customer base.
  • To manage the debt collection of any credit customers within the subscription docket.
  • Provide market intelligence that feeds into strategies that grow the subscription base.
  • Handle all customer complaints that arise within the subscription docket.
  • To submit on a monthly basis a report that details the progress for recruitment, route plan, market intelligence and any other issues that you have encountered during the month.

Minimum Qualifications and Experience

  • Academic: Basic University Degree in Sales & Marketing.
  • Experience: 2-3 years’ experience in selling.
  • Professional: Professional in Sales & Marketing.
  • Excellent interpersonal skills;
  • Must demonstrate adequate knowledge, usage of the computer as a working tool.
  • Excellent communication skills; and
  • Ability to meet strict deadlines and tenacity to work long hours with minimum supervision.
  • Motorcyclist with driving license class is a MUST.


Interested and qualified candidates should apply online via our career portal by July 23, 2019

Only short listed candidates will be contacted. MCL is an equal opportunity employer.


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